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Privacy Policy: What We Collect and Why
We collect only what we need to answer your request. This page explains what that is, who sees it and what choices you have.
Overview
Who we are and what this policy covers
This site is operated by PureGuard Restoration (“PureGuard,” “we” or “us”), a mold remediation contractor at 1201 E University Ave & SE 12th Street, Gainesville, FL 32641. This policy explains what personal information we collect when you visit the site, request a quote, or call or text us, and how we use, share and protect it. By using the site, you agree to this policy. If you do not agree, please do not use the site or submit information through it. Last updated: November 10, 2026.
- We collect what you tell us in the quote form or by phone, plus basic visit data such as the pages you view.
- We use it to answer your request, prepare estimates and do the work you hire us for.
- We do not sell your personal information.
- A few outside services, such as hosting, analytics, fonts and maps, handle some data for us.
- You can ask us to correct or delete your information at any time.
What we collect
Information you give us and information we collect automatically
The quote form on our contact page asks for your name, phone number and ZIP code, and for a description of what happened and where the mold is. It also asks whether you own, rent or manage the property, and it has a field for your email address. If you call or text us, we receive your phone number and whatever you tell us or send, including photos.
Please do not put Social Security numbers, bank or payment card numbers, passwords or insurance policy numbers in the form or in a text message. We do not need them to give you an estimate. If we need a policy or claim number later, we will tell you how to share it.
Collected automatically. When you visit, our site and its service providers may record your IP address, browser and device type, the pages you view, the page that referred you, and the date and time. This usually comes from cookies and similar tools.
How we use it
Why we collect information
- To reply to your request and to call or text you about it.
- To schedule inspections and prepare written estimates.
- To perform, document and invoice work you hire us to do.
- To keep business, tax, insurance and legal records.
- To learn which pages help visitors and to fix the ones that do not.
- To protect the site and our business from spam, fraud and misuse.
- To meet our legal obligations.
We use your contact details to answer your request. We do not use them for marketing unless you agree, and we will tell you how to opt out of any marketing messages.
Sharing
Who else sees your information
We do not sell your personal information. We share it only in these situations:
- Service providers. Companies that host the site, deliver form submissions to us by email, measure traffic, serve fonts and show maps. They may use the information only to provide those services to us.
- People involved in your job. Crew members, subcontractors or other professionals we need in order to carry out work you hired us for, and your insurer, adjuster, landlord or property manager if you ask us to deal with them.
- Legal and safety reasons. Where the law requires it, to respond to a valid legal request, or to protect people and property.
- Business changes. If PureGuard is sold or reorganized, your information may transfer to the new owner and remain covered by this policy.
Cookies and outside services
Cookies, analytics and embedded services
Our site may load tools from other companies, and those companies may receive your IP address and information about your visit:
- Google Analytics or a Google tag measures how visitors use the site.
- Google Fonts delivers the typefaces we use.
- Google Maps shows our location on some pages.
- WordPress and Gravatar may supply profile images tied to email addresses wherever comments or author details appear.
Cookies are small files stored by your browser. You can block or delete them in your browser settings, though some features may work less well. Google offers a browser add-on that opts you out of Google Analytics. These companies have their own privacy policies, which govern how they use data.
Calls and texts
Phone calls and text messages
If you call or text the number on this site, we receive your number and the content of the conversation. Texts and photos you send are kept with your job file so we can give accurate advice. Standard message and data rates from your carrier may apply. If we ever record a call, we will tell you at the start.
Retention and security
How long we keep it and how we protect it
We keep information for as long as we need it to answer your request, perform and document the work, and meet tax, insurance and legal record-keeping requirements. After that, we delete it or remove what identifies you.
We use reasonable administrative and technical safeguards, such as limiting access to people who need it and relying on providers that secure their systems. No website or electronic storage is completely secure, so we cannot guarantee absolute security. If you think your information has been misused, contact us right away.
Your choices
Your choices and rights
- Ask what information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete your information, except where we must keep records.
- Ask us to stop calling, texting or sending marketing messages.
- Control cookies through your browser settings.
To make a request, call (352) 668-9909 or use our contact page. We may need to confirm who you are before we act. Depending on where you live, local law may give you additional rights, and we will respect them as the law requires.
Children
Children’s privacy
The site is meant for adults dealing with their homes and buildings. It is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.
Other sites
Links to other sites
Our guides link to sources such as EPA, CDC, the Florida Legislature and the Florida Department of Business and Professional Regulation. Those sites have their own privacy practices, and we do not control them. You may also want to read our terms of use and accessibility statement.
Changes and contact
Changes to this policy and how to reach us
We may update this policy as the site or the law changes. The date at the top shows the latest version. If a change is significant, we will say so on this page.
Questions? Call (352) 668-9909, use the contact page, or write to PureGuard Restoration, 1201 E University Ave & SE 12th Street, Gainesville, FL 32641.